Refund and Return Policy
Last Updated: March 2026

At Mystorix, we want you to love every piece you bring into your home — whether it's a handcrafted woven pallet, a cozy decorative pillow, or an elegant vase. If something isn't right, we're here to help. Please read our policy carefully to understand how returns and refunds work.

1. Returns
1.1 Return Window
We accept returns within 30 days of the delivery date. Items received after 30 days may not be eligible for a refund, except in cases of defects or damages.

1.2 Eligibility for Returns
To be eligible for a return, items must meet the following conditions:

Unused and in original condition

Original packaging intact

Free from any damage, stains, or odors

All tags and labels still attached (if applicable)

Returned in original condition with all included accessories

1.3 Non-Returnable Items
Due to the handcrafted nature of our products and hygiene considerations, we cannot accept returns on:

Final sale items (clearly marked on the product page)

Gift cards

Items damaged through normal wear and tear

Items returned without prior authorization

Items altered or modified in any way

Custom or personalized items

Items purchased more than 30 days ago

1.4 Sale Items
Sale items are eligible for return unless marked as "Final Sale"

Please check the product description before purchasing

Discounted items (purchased with a promo code) are eligible for return at the discounted price paid

Doorbuster or holiday flash sale items may be marked as final sale

2. How to Initiate a Return
We've made the return process simple and hassle-free:

Step 1: Email us at mystorix@outlook.com with:

Your order number

The item(s) you wish to return

Reason for return (this helps us improve our products!)

Photos (if applicable, especially for defects)

Step 2: We will respond within 24–48 hours with:

Return authorization (if approved)

Return shipping address

Return instructions

Return form (if applicable)

Step 3: Carefully package the item(s) in their original packaging and ship them to the address provided.

Step 4: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

Please Note:

Returns without prior authorization may be rejected

Customers are responsible for return shipping costs unless the return is due to our error

We recommend using a trackable shipping method and keeping your receipt

Original shipping costs are non-refundable

3. Refunds
3.1 Inspection Process
Once we receive your returned item(s), our team will carefully inspect them to ensure they meet our return eligibility criteria. This process typically takes 3–5 business days.

3.2 Refund Approval
If your return is approved, we will process a refund to your original payment method. Please allow:

Payment Method Refund Timeframe
Credit/Debit Cards 5–10 business days
PayPal 1–2 business days
Digital Wallets (Apple Pay, Google Pay) 3–5 business days
Gift Cards 1–2 business days
Processing times may vary depending on your financial institution.

3.3 Refund Amount
Your refund will include:

The full purchase price of the returned item(s)

Excluding original shipping costs (unless the return is due to our error)

3.4 Partial Refunds
In some cases, partial refunds may be granted (at our discretion) for:

Items with obvious signs of use or damage

Items missing original packaging

Items returned after the 30-day window

Items with damage not reported within 48 hours of delivery

3.5 Late or Missing Refunds
If you haven't received your refund within the expected timeframe:

Check your bank account or credit card statement again

Contact your credit card company or bank (processing times vary by institution)

Contact your payment provider (PayPal)

Email us at mystorix@outlook.com with your order number, and we'll investigate

4. Exchanges
4.1 Exchange Process
If you'd like to exchange an item for a different style or color:

Email us at mystorix@outlook.com with your order number and desired item

We'll check availability of your requested item

If available, we'll provide return instructions

Return the original item (customer pays return shipping)

Once we receive and inspect the return, we'll ship your exchange at no additional shipping cost

4.2 Important Exchange Notes
Exchanges are subject to inventory availability

If your desired item is out of stock, we'll process a refund instead

We cannot hold items for exchange without receiving the return first

Exchanges typically take 7–14 business days total

5. Damaged, Defective, or Wrong Items
We take great care in packaging and shipping your order, but mistakes or damages can occasionally happen. If you receive:

5.1 Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect:

Contact us within 7 days of delivery

Include your order number

Attach photos showing the damage or defect clearly

Briefly describe the issue

We will make it right — either by:

Sending a replacement

(subject to availability)

Issuing a full refund, including original shipping costs

Providing store credit with a 10% bonus as a thank you

5.2 Wrong Items
If you receive an item different from what you ordered:

Contact us within 7 days of delivery

Include your order number

Specify which item you received versus what you ordered

Attach a photo of the incorrect item

We'll arrange for return shipping at no cost to you and send the correct item or issue a full refund.

5.3 Missing Items
If your order arrives missing an item:

Check your shipping confirmation email to see if your order was split into multiple shipments

Check the package carefully

Contact us within 7 days with your order number

We'll investigate and send the missing item or issue a refund

6. Order Cancellations
6.1 Cancellation Window
You may cancel your order within 2 hours of placing it, as we begin processing orders quickly to ensure fast delivery.

6.2 How to Cancel
To request a cancellation:

Email us immediately at mystorix@outlook.com

Put "CANCEL ORDER" and your order number in the subject line

Include your name and order details

6.3 Cancellation Outcomes
Scenario Outcome
If your order hasn't shipped We will cancel it and issue a full refund within 3–5 business days
If your order has already shipped We cannot cancel it — please follow our standard return process once you receive it
7. International Returns
For customers outside the United States:

Consideration Details
Return Shipping Customer's responsibility
Shipping Method We recommend using a trackable, insured service
Customs Declaration Mark package as "RETURNED GOODS" to avoid customs fees
Refund Amount Original item price only (shipping, duties, and taxes are non-refundable)
Processing Time International returns may take 2–4 weeks to reach us and process
Return Address Will be provided in your return authorization email
Please Note:

We cannot guarantee receipt of untracked returns

Original shipping charges are non-refundable

Customs duties and taxes paid are not refundable

You may need to contact your local customs office for duty refunds

8. Gift Returns
8.1 If You Received a Gift
If the item was marked as a gift when purchased and shipped directly to you:

You will receive a gift credit for the value of your return

Once the returned item is received, a gift certificate or store credit will be emailed to you

Store credit never expires and can be used for any future purchase

8.2 If You Gave a Gift
If you gave a gift and the recipient wants to return it:

The refund will be issued to the original purchaser

If you'd like the recipient to receive store credit instead, please contact us with the order number and your preference

9. Store Credit
Prefer store credit over a refund? We're happy to offer store credit for returns!

Store Credit Benefits:

Never expires — use it whenever you're ready

Can be used for any future purchase (sale items and new arrivals included)

Transferable — share it with family and friends

Bonus value — we sometimes add a 10% bonus as a thank you!

How to Request Store Credit:

Simply note in your return request email: "I would prefer store credit instead of a refund."

We'll issue store credit via email within 2–3 business days of receiving your return.

10. Tips for a Smooth Return
To ensure your return is processed quickly and smoothly:

✅ Keep your order confirmation email until you're satisfied with your purchase

✅ Inspect items carefully upon arrival

✅ Use the original packaging when possible

✅ Consider using a trackable shipping method for returns

✅ Include your order number inside the package

✅ Email us first — unauthorized returns may be rejected

✅ Take photos of any damage before returning

✅ Ship promptly — we can only accept returns within 30 days

11. Return Shipping Address
Please do not return items without first contacting us. Once authorized, returns should be sent to:

Mystorix Returns
[Your Return Address Line 1]
[Your Return Address Line 2]
[City, State, ZIP Code]
[Country]

Note: This address will be provided in your return authorization email.

12. Frequently Asked Questions
Q: Can I return a woven pallet if I don't like how it looks on my wall?
A: Yes, you can return unworn/unused items within 30 days for a refund or store credit. Please ensure the item is in original condition with packaging intact.

Q: Do you offer free returns?
A: We offer free returns only for damaged, defective, or incorrect items. For all other returns, the customer is responsible for return shipping.

Q: How long do I have to return?
A: You have 30 days from the delivery date to initiate a return.

Q: Can I return a final sale item?
A: No, final sale items cannot be returned unless defective.

Q: What if my order arrives after 30 days?
A: Our 30-day window is from the delivery date, not the order date. If your order took longer to arrive, you still have 30 days from receipt.

Q: Can I return a gift and get cash?
A: Gift returns recei

ve store credit, not cash.

13. Our Promise to You
At Mystorix, we stand behind the quality of our handcrafted woven pallets, decorative pillows, and vases. We want you to love every piece you bring into your home.

If you're ever unsatisfied with your purchase, we'll work with you to find a fair solution. Your satisfaction matters to us — because your home deserves beauty, and you deserve peace of mind.

Exceptions:

We reserve the right to refuse returns that do not meet our criteria

We may assess restocking fees in certain circumstances

Patterns of excessive returns may be flagged

Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return, please don't hesitate to reach out:

📧 mystorix@outlook.com

Please include your order number in the subject line for faster assistance.

Thank You for Choosing Mystorix!
We're honored to be part of your home and can't wait to see how you style our pieces in your space.

Every home has a story. Thank you for letting Mystorix be part of yours.

With warmth and gratitude,
The Mystorix Team